Shipping policy

Shipping to mainland Spain: Orders shipped to mainland Spain have an estimated delivery time of 3 to 7 business days from the date the order is dispatched. Shipping costs €4.99. Orders over €80 qualify for free shipping.

Shipping to the Balearic Islands: Orders shipped to the Balearic Islands have an estimated delivery time of 5 to 8 business days from the date the order is dispatched. Shipping costs €6.99. Orders over €80 qualify for free shipping.

Shipping to Ceuta and Melilla: Orders shipped to Ceuta and Melilla have an estimated delivery time of 5 to 10 business days from the date the order is dispatched. Shipping costs €9.99. Orders over €80 qualify for free shipping.

Shipping to the Canary Islands: Orders shipped to the Canary Islands have an estimated delivery time of 7 to 15 business days from the date the order is dispatched. Shipping costs €14.99. Please note that the Canary Islands are outside the customs territory of the European Union, so orders may be subject to local duties and taxes (IGIC), payable by the recipient upon delivery. Scala is not responsible for these additional charges.

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Shipping within Europe (European Union): Orders shipped to countries within the European Union have an estimated delivery time of 7 to 15 business days from the date the order is dispatched. Shipping costs €9.99. Orders over €80 qualify for free shipping.

Shipping within Europe (outside the EU): Orders shipped to European countries outside the European Union, such as Switzerland, Norway, Iceland, Serbia and Albania, among others, have an estimated delivery time of 7 to 15 business days from the date the order is dispatched. Shipping costs €12.99. Please note that these orders may be subject to customs duties and import taxes, payable by the recipient upon delivery. The customer is responsible for any such additional charges.

Shipping to the United Kingdom and Gibraltar: Orders shipped to the United Kingdom and Gibraltar have an estimated delivery time of 7 to 15 business days from the date the order is dispatched. Shipping costs €14.99. Due to Brexit, orders shipped to the United Kingdom may be subject to customs duties and import taxes, payable by the recipient. The customer is responsible for any such additional charges.

International shipping: Orders shipped to the rest of the world have an estimated delivery time of 15 to 25 business days from the date the order is dispatched. Shipping costs €14.99. For destinations such as the United States, Australia, Japan, New Zealand, South Korea and South Africa, shipping costs €34.99. International orders may be subject to customs duties and import taxes, payable by the recipient. The customer is responsible for any such additional charges.

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Shipping to the United States: Orders shipped to the United States have an estimated delivery time of 15 to 25 business days from the date the order is dispatched. Shipping costs €34.99.

International shipments may be subject to customs duties and import taxes upon arrival, which are the responsibility of the customer. Scala is not responsible for these additional charges or for any delays caused by customs procedures.

Please note that international parcels may be inspected by U.S. customs authorities. In the event of an inspection, the original packaging may be opened, altered or affected. Scala is not responsible for any changes to the packaging resulting from customs inspections.

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Shipping to the rest of the world: Orders shipped to other countries have an estimated delivery time of 15 to 25 business days from the date the order is dispatched. Shipping costs €14.99.

International shipments may be subject to customs duties and import taxes upon arrival, which are the responsibility of the customer. Scala is not responsible for these additional charges or for any delays caused by customs procedures.

Please note that international parcels may be inspected by the customs authorities of the destination country. In the event of an inspection, the original packaging may be opened, altered or affected. Scala is not responsible for any changes to the packaging resulting from customs inspections.

If you are unsure whether we ship to your country, please feel free to contact us before placing your order.

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Shipping to countries with special shipping rates (Australia, Japan, South Korea, New Zealand, India, Indonesia, Pakistan and South Africa): Orders shipped to these countries have an estimated delivery time of 15 to 25 business days from the date the order is dispatched. Shipping costs €34.99.

International shipments may be subject to customs duties and import taxes upon arrival, which are the responsibility of the customer. Scala is not responsible for these additional charges or for any delays caused by customs procedures.

Please note that parcels may be inspected by the customs authorities of the destination country. In the event of an inspection, the original packaging may be opened, altered or affected. Scala is not responsible for any changes to the packaging resulting from customs inspections.

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Once your order has been dispatched, you will be able to track your order using the tracking link sent to the email address provided at checkout.

We offer free shipping on orders over €80 within Spain and the European Union, excluding the Canary Islands. For orders below this amount, the shipping cost will be calculated and displayed at checkout based on the delivery address.

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⚠️ Important: Please make sure your shipping address is correct and complete before placing your order. If a parcel cannot be delivered due to missing or incorrect information, any additional shipping costs incurred will be the responsibility of the customer.